When to use a one-time payment
A one-time payment is used when you need to collect a payment from a resident outside of the regular monthly billing cycle — for example, a late fee, a one-off service charge, or a balance correction.
Steps
- Navigate to the Payments section in the Sunbound Operator Portal.
- Select New Payment and choose the resident.
- Enter the payment amount and a description (e.g., "Late fee — May").
- Select the payment method on file or prompt the resident to add one.
- Confirm and submit the payment.
- The resident will receive a confirmation once the payment is processed.
One-time payments are separate from the monthly billing cycle and will not appear in your standard Preview or Collect phase reports.
Checking the status
After submitting, the payment will appear in the Transaction History with one of the following statuses:
- Pending — Payment is being processed
- Collected — Payment was successful
- Failed — Payment did not go through; follow up with the resident
Need help?
If a payment fails or you're unsure about a charge, contact the Sunbound support team.