General
What is Sunbound Payments?
Sunbound Payments is a platform that helps community leaders collect resident payments reliably through a structured Preview → Collect → Review workflow.
Who should be using the Operator Portal?
The Operator Portal is for community leaders and staff who manage billing and payments for residents at a Sunbound-affiliated community.
Payments
What payment methods are supported?
Sunbound supports ACH bank transfers and major credit/debit cards. Residents can add or update their payment method through the resident-facing portal.
What happens if a payment fails?
Failed payments do not retry automatically. You'll see them flagged in the Collect Phase with a failure reason. Reach out to the resident to update their payment method, then manually retry from the portal.
Can I collect a payment outside of the billing cycle?
Yes — use the One-Time Payment feature for ad hoc charges like late fees or one-off services. These are processed separately from the monthly cycle.
Billing cycles
How long does the Collect Phase typically take?
ACH payments typically take 3–5 business days to settle. Credit card payments are usually faster. You'll see statuses update in real time in the portal.
Can I reopen a closed billing cycle?
No — once a cycle is marked Closed it cannot be reopened. Make sure all failed payments are resolved before closing.
Still have questions?
Reach out to the Sunbound support team — we're happy to help.