What is Sunbound Payments?
Sunbound Payments is a platform designed to help community leaders collect resident payments reliably, with less manual follow-up. It brings your entire billing workflow into one place — from previewing charges to collecting payments and reconciling results.
The billing workflow
Every billing cycle moves through three phases:
- Preview Phase — Confirm who should be billed and for how much before anything goes out.
- Collect Phase — Payments are sent and processed. Monitor statuses and handle any failures.
- Review Phase — Reconcile results, resolve open items, and close the cycle.
Each phase has its own section in this knowledge base. Start with Preview before running your first collection.
Where to start
- Review your community profile and confirm payment settings are correct
- Add or verify operator users who need access
- Run your first Preview to validate resident data before going live
Need help?
Check the FAQs or reach out to the Sunbound support team directly.